Return and Refunds

Returns & Refunds Policy

Last updated: January 20, 2026

Thank you for shopping with Linear Studio. We want you to be completely satisfied with your purchase. If something isn't quite right, we're here to help.

Please read this Returns & Refunds Policy carefully before placing an order.

1. Where Our Products Ship From

Linear Studio partners with trusted manufacturing and fulfillment centers.

All products are produced and shipped from our warehouses in China.

Approved returns must be sent back to our warehouse in China. Return shipping costs are the responsibility of the customer unless otherwise stated.

Shipping times displayed at checkout are estimates and may vary depending on destination and carrier.

2. Return Eligibility

Returns are accepted when:

  • You contact us within 14 days of delivery.

  • Items are unused, unworn, and in original condition.

  • Original packaging and tags are included.

  • The item is not marked as Final Sale or Non-Returnable.

Returns sent without prior approval may not be accepted.

3. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Intimates

  • Swimwear

  • Earrings

  • Gift Cards

  • Final Sale items

  • Clearance products

4. Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns or incorrect size selections.

Return labels are not provided.

Original shipping charges are non-refundable unless required by applicable law.

Any customs charges incurred during return shipping may be deducted from the refund.

5. Refunds

After inspection of the returned item:

  • Eligible returns receive a 70% refund of the item price.

  • The remaining 30% covers restocking, quality inspection, and processing costs.

Refunds are issued to the original payment method.

Depending on your payment provider, processing may take several business days.

6. Order Cancellations

Orders begin processing quickly.

If cancellation is requested before processing begins, we'll do our best to stop the order.

If successfully cancelled—or cancelled after processing—you'll receive a 70% refund of the item value.

Shipping charges are non-refundable.

If your order has already shipped, you may return it according to this policy.

7. Damaged, Faulty or Incorrect Items

Please contact us within 7 days of delivery if:

  • Your item arrives damaged

  • You receive the wrong item

  • Your order is faulty

Photos or videos may be requested.

If the issue is confirmed, Linear Studio will offer:

  • Replacement

  • Store Credit

  • Refund

Where appropriate, we may also cover reasonable return shipping costs.

8. Exchanges

We currently do not offer direct exchanges.

Please return the original item (if eligible) and place a new order.

9. Starting a Return

Email:

Support@Linearstudio.co

Include:

  • Full Name

  • Order Number

  • Item(s)

  • Reason for Return

  • Photos (if applicable)

If approved, we'll send return instructions and the warehouse address.

10. Late Refunds

If you haven't received your refund:

  • Check your bank account.

  • Contact your bank or card provider.

If the refund still hasn't appeared, contact:

Support@Linearstudio.co

11. Contact

Linear Studio

Email: Support@Linearstudio.co